Lulu here from the Shopify Support team. Thanks for reaching out to us here, and I'll be more than happy to help you out.
Have you started a new store with Shopify? You have two options in order to get your eBay account disconnected from your old store. You can go to eBay support directly and ask that they disconnect the sales channel on their end for you. Their contact details are as follows:
Alternatively, I can have a look at your old account. In order to do so, I will just need to verify the account first. I will send you an email to the email address attached to this forums account and confirm some security questions about your previous store. Once you reply to that email, I will be able to take a closer look.
Lulu | Social Care @ Shopify
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