App reviews, troubleshooting, and recommendations
Hello,
I need to advertise on FB but my account has been restricted with out and advertising ability. I need to correct this. Also my google is restricted for misrepresentation. need help to correct??
Thanks
Anton
Same here just got suspended for Misrepresentation today...Need help as well!
For Google :
Common reasons:
Contact Us page
You definitely need one in your both footer and header that contains a physical address, phone number, and an email address. But remember when you are filling out this information on your contact use page, you need to keep it consistent in your google merchant center when you are filling out the business information.
Legal Pages:
Other Pages:
Product landing page :
Check-out process:
Google Merchant Center Changes:
Other Possible Reasons:
Basically, anything that looks shady
So, it means messy general store with a broken theme and blank images, unrealistic claims, etc
Bad and sketchy name or logo:
You should make it simple and clean, and definitely, try using a nice name for the store and domain
Pricing and fake promotions:
Do not use any compared prices if they are not real, especially for every single product
also if you are promoting a deal or a coupon code make sure it’s working properly
and you definitely don’t want to run ads for out of stock items
Low-quality images:
Try not to copy the exact images from any website.
Fake reviews :
It is better to not import reviews that looks spammy or not real
Trust badges:
Try not to overuse them and don’t even use them if they are not true
The same thing goes for the fake countdowns
you don't use them as well, if they are not real
Finally, Spelling or grammatical errors in your whole website
You may get in touch for issues related to Facebook as well
Thanks
Hey Seller!
Glad to answer your query.
We recommend you go through the Meta Community Standards, Advertising Standards, Commerce Policies, or other policies and terms. Make sure you follow all of them. Any violation of these restricts you from advertising on any of the Meta platforms.
To advertise on Facebook and Instagram without hassle, you can connect your Shopify store to the Facebook & Instagram Shopping app. The app lets you run prospective as well as retargeting campaigns.
If you face any further issues, you can contact us at your convenience.
Hope this serves you well.
Thank You.
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