"This Instagram business account is already linked to a Commerce account on Shopify"

PaalCoffee
Excursionist
10 0 5

Hi @fleur2019,

Just a thought. Some report that they are successful in disconnecting the IG account from FB, and converting it to a personal profile. Then, leaving it for a few days before converting it back to a business account and connecting it to a new business manager account. I don't know, but better than abandoning the account completely if that's the only option left.

fleur2019
Tourist
10 0 0

Hi @PaalCoffee, apologies for the late reply! I managed to get it to work by disconnecting Instagram and Facebook, deleting the catalogue and then tried again a few days later. All good now, fingers crossed!

Thank you again for replying to my post. Much appreciated.

Kind regards

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Unlikelyfarmers
Tourist
7 0 2

Be careful. When I unlinked everything and tried to relink. IG flagged me an an imposter and took away my ads rights. So annoying!!! I am currently paralyzed. 

 

Unlikelyfarmers
Tourist
7 0 2

Shopify. Schedule one for me too. 

 

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fleur2019
Tourist
10 0 0

Ugh, it is such a minefield isn't it! I'm afraid I don't have any help I can offer. I hope it gets resolved soon.

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