Hi @Ijulien,
Hyde here from Shopify.
Shopify cannot refund invoices on behalf of third-party apps like Vitals. So you will need to request a refund directly from the Vitals developers first who will then reach out to Shopify to authorize it. Here is their contact information:
Telephone: 209) 200-8183
email: help@vitals.co
I hope this helps!
All the best, Hyde.
Hyde | Social Care @ Shopify
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