server not connecting in apps

New Member
1 0 0

I am using a MacOS high Sierra operating system 

with the current safari that is being used the Shopify apps server isn't responding

I have cleared cache and history but it still won't work

Community Moderator
Community Moderator
3514 281 676

Hi @fiona1805,


Nick here from Shopify. 


That sounds very strange. Can I ask where exactly you're seeing this error (for example is it in the App Store or in your store admin?) and if there is an error message being displayed? 


Also, is this for a particular app or multiple apps? Could you also try it on a different browser such as Chrome or Firefox and let me know if it works then? If you could get back to me and elaborate a little more and share some screenshots of where exactly this is happening it would be a huge help troubleshooting what exactly might be going on here. Looking forward to hearing from you. 


All the best, Nick

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog