Can anybody suggest a good upsell app for software sales? My site sells a software product, let's call that Product A. We also have Product B which is a free trial of Product A. Someone downloads Product B and in a couple of days they get an upsell email for Product A. Works great, very high conversion rate. The problem is, how to suppress the upsell email if the customer buys Product A after downloading Product B before said upsell email is sent? Does this make sense?
What triggers the upsell email a couple of days after purchasing Product B? And how is it sent?