use pickup and delivery app not sure which app is at fault but sometimes there is no pick up date

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Hi having major problems with the check out part of the app.  We use pick up and delivery by zapiet.  Not sure where the problem is.  Which app.  Some times the orders come in without a pick up delivery date.  Which means that we have to contact them.  Also when checking out you can pick if it is a pick up or delivery or pick up delivery. They pick out one then later on can change it to one of the free choices but it still goes to the address that has a charge but it goes free.  Very frustrating