why is Mailchimp pop-up not showing

New Member
3 0 0


I installed MailChimp app. I then created a pop-up form and set it to open immediately on my website.

However, when I go to my site, nothing pops up. Neither PC nor mobile.

Any idea how I can fix this? I am anxious...

Thanks in advance.


( I don't know how to upload screenshots... sad..)

Shopify Staff
Shopify Staff
516 0 33

Hey there, 

I'm Ann, from the team here at Shopify :)

There are a couple of reasons why this might not be working, it could depend on your theme or the app you used to get your pop up set up. 

That said, I did find this MailChimp article that might help. In it, they go over the steps you can take in order to make your pop up appear. 

Give those a try and if that doesn't work, can you let me know how you set up the pop up? Additionally, if you link your store URL, it will help me take a closer look at the issue. 

Also, if you have any more questions or concerns feel free to reach out to us on this thread :) 

Have a great one,