3D Media Failed to Upload

sircsr
Tourist
2 0 2

Hello there,

Reaching out to anyone who could help me figure why a model 3D that I designed cannot be uploaded to my product's media. Once I drag it, it successfully uploads but it fails during its conversion to USDZ. 

Screen Shot 2021-01-27 at 11.36.20 AM.png

I have tried using other platforms like https://spase.io/playground to see if my file is corrupted but it loads successfully, and also no error appears when converting it into USDZ. The file is a .glb and has a size of 2MB. Has this happened to anyone else? Is this a problem with Shopify? Any ideas on how I could fix that?

Thank you,

-C

adurma
Tourist
11 0 4

I am having a similar issue.Two days ago I was working with .glb files and there was no issues. Today it fails to upload the media file. 

sircsr
Tourist
2 0 2

Let me know if you find a solution. Haven't had any luck over here.

If this is a bug how could we report it?

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adurma
Tourist
11 0 4

Actually, I reported it today to Customer Service. They were very helpful. It was a global issue on the platform itself and now it is resolved. It works for me now. 

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