Reaching out to anyone who could help me figure why a model 3D that I designed cannot be uploaded to my product's media. Once I drag it, it successfully uploads but it fails during its conversion to USDZ.
I have tried using other platforms like https://spase.io/playground to see if my file is corrupted but it loads successfully, and also no error appears when converting it into USDZ. The file is a .glb and has a size of 2MB. Has this happened to anyone else? Is this a problem with Shopify? Any ideas on how I could fix that?