Solved

ADD TO CART button not working.

STYLN13
Visitor
2 0 1

Just recently the ADD TO CART button on our store does not work. You can click it but then it just shows as ADDING for a long time and nothing happens. This only happens in GRID VIEW, if you change the view to LISTING then you can add the items to the cart but many of our customers are on mobile so they cannot do list view.

 

Theme is Symmetry. 

website- www.Styln.co

 

Please help!

Accepted Solutions (2)

KetanKumar
Shopify Partner
36843 3636 11978

This is an accepted solution.

@STYLN13 

Thanks for post

issue your theme.js your last customization error

Line no: 2054 please check 

also compare original file and working file 

see the attachment error

addtocarterror.png

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

View solution in original post

KetanKumar
Shopify Partner
36843 3636 11978

This is an accepted solution.

@shopglamgirl 

can you please try first fresh theme install then check after check you all app 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

View solution in original post

Replies 19 (19)

KetanKumar
Shopify Partner
36843 3636 11978

This is an accepted solution.

@STYLN13 

Thanks for post

issue your theme.js your last customization error

Line no: 2054 please check 

also compare original file and working file 

see the attachment error

addtocarterror.png

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
STYLN13
Visitor
2 0 1

I am not sure what the problem is. I added an app recently but deleted it due to this problem.

Can you fix it for me? 

What would it cost?

ui-gab
Shopify Partner
211 13 55

Hi,

I can fix it for you. What app did you install and delete?

 

The cost would just for you to install my app, give me a good review, and then if you like the app keep on using it. If not I could use some feedback.

 

Cheers,

Gab

ui-gab
https://www.uiavenue.ca
We specialize in data analytics. If I've helped you today, please give our give our app a try (15-day free trial) https://apps.shopify.com/ui-ave-analytics and maybe write a good review.
Send me a message if you want a free data analysis consultation.
Nerissanefeteri
Visitor
2 0 1

Hi. I’m having the same issue . 

KetanKumar
Shopify Partner
36843 3636 11978

Hello, @Nerissanefeteri 

Welcome to the Shopify community!
Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
kelleeireland
Visitor
1 0 1

Hello, my add to cart button has stopped working after I followed the steps to create Cart Attributes, also the Buy It Now button has disappeared.  My webiste URLS is apenninegourmetfoods.com.au can anyone please assist?  Also When I make selections under the product the selections do not appear in the cart.

 

Thanks in advance

KetanKumar
Shopify Partner
36843 3636 11978

Hello, @kelleeireland 

Welcome to the Shopify community!
and Thanks for your question.

We check this issue but it's working fine i can't see any issue.

if possible to provide video or screenshot further issue 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
shopna-net
Visitor
1 0 1

Hello there, 

my Add to cart button/function is not working as well, please click to one of the products then add to check. 

 

website www.Shopna.net 

 

KetanKumar
Shopify Partner
36843 3636 11978

@shopna-net 

Thanks for post i have check this is working fine

KetanKumar_0-1599415054350.pngKetanKumar_1-1599415064184.png

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
shopglamgirl
New Member
8 0 0

Hi. My add to cart button is not functioning I've tried everything to my knowledge. Hopefully you assist me.

My website is: www.glamgirlvault.com

KetanKumar
Shopify Partner
36843 3636 11978

@shopglamgirl 

can you please check your app it was app create by issue

KetanKumar_0-1602215971302.png

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
shopglamgirl
New Member
8 0 0
Hi. Which app are you referring to?
KetanKumar
Shopify Partner
36843 3636 11978

This is an accepted solution.

@shopglamgirl 

can you please try first fresh theme install then check after check you all app 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
shopglamgirl
New Member
8 0 0
The updated theme works however the old theme still doesn’t work.
KetanKumar
Shopify Partner
36843 3636 11978

@shopglamgirl 

ok i will do this can you please sens pm

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
Acediamonds
Tourist
17 0 2

Hello could you help us out check pm

KetanKumar
Shopify Partner
36843 3636 11978

@Acediamonds 

oh sorry for that issue can you please  send the store URL so i will check

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
KetanKumar
Shopify Partner
36843 3636 11978

Thanks for details 

i have check your default theme and its work perfectly 

https://themes.shopify.com/themes/prestige/styles/couture/preview

can you please revert your last theme.js file code or check your master theme 

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing