Add to cart button keeps showing loading animation - Debut theme

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Theme: Debut

URL: https://www.bigglyboo.com/collections/animals/products/bigglyboo-animals-baby-socks-blue-panda

Main page: https://www.bigglyboo.com/

 

Hey all, need some help. I noticed my Add to Cart button keeps showing the loading animation once I add a product. Please help me fix it!

 

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BigglyBoo | Cute socks, sandals, and shoes for cute babies.

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Shopify Staff
Shopify Staff
642 43 92

Hey, there

 

Dallas here from the Social Care Team

 

Thank you so much for sending those links. I took a look at your website but from what I am seeing the "Add to Cart" button is loading as it should.

 

2019-12-l2zuh-m2yta

 

That makes me think that this could be a cache issue on your browser. Have you tried clearing your cache? This helpful link gives instructions on how to clear the cache for all browsers. Or, if you would prefer to not clear your cache you can just try using an incognito browser.

 

Can you try one of those options and then let me know how it works?

Dallas | Social Care @ Shopify
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Hi Dallas, thanks for responding.

 

I tried both methods you asked and it hasn't fixed the issue. Strange that it's working on your end.

BigglyBoo | Cute socks, sandals, and shoes for cute babies.

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Shopify Staff
Shopify Staff
642 43 92

Very interesting, thank you for letting me know. 

 

Ok, I have a couple more steps for you to try. Can you go to a completely different browser and see how that works? If you could also try with your mobile device on data rather than a wifi connection that would be great. 

 

I look forward to hearing back. 

Dallas | Social Care @ Shopify
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Shopify Expert
2686 67 685

There is a Javascript error popping out on your page.

This is a popular problem when one of the apps you're using (most probably the one which does your product descriptions) carelessly loads its own copy of jQuery library over the one used by your theme. When this happens, all jQuery plugins added by your theme are lost, leading to javascript errors.

 

You may try disabling/removing the app in question and see if the problem persists. Other ways of fixing this will require changing your theme javascript code.

 

@Dallas  -- note that you can add product to cart first time, but when you try pressing add to cart button second time (with spinner on it),  it does not work anymore.

 

Want to hire me to tweak a theme? Mail me at tairli@yahoo.com!
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Shopify Partner
1204 98 148

i check your site some error found that's way add to cart button loading continue.

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Perennial Solution

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@Dallas  same thing on Internet Explorer and on mobile (using data).

BigglyBoo | Cute socks, sandals, and shoes for cute babies.

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I see. Thanks for pinpointing it. I've contacted the app developer to see if they can help. Otherwise i"ll just have to uninstall the app I guess.

BigglyBoo | Cute socks, sandals, and shoes for cute babies.

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Success.

@Dallas @Perennial Just an FYI - I contacted the app developers and they fixed it right away for me!

 

The app in question was: Product Descriptions that Sell 

Developer:  Cart Boosters LLC

 

These guys are phenomenal. Everytime I've contacted them for help, they've been super fast in their response and support. 

BigglyBoo | Cute socks, sandals, and shoes for cute babies.

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Shopify Staff
Shopify Staff
642 43 92

Fabulous! I am so happy that it was able to be resolved so quickly. 

 

Please let me know if you have any further questions about anything else. 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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