The Debut theme has the option to enable order notes in the theme settings.
Visit the theme editor and check the option to enable cart notes in the Cart page section.
Follow these steps:
Let me know if this works or if you need further help!
Brian | Shopify Partner | Ecommerce Consultant
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I have followed all the advice above and can see that the 'enable cart notes' box is clicked however cannot see the notes box at all in the preview screen or in a test order. I have tried unclicking and reclicking (saving each time) and still nothing. Any troubleshooting thoughts? I am also using the debut theme.
Hi @NicoleWCJ. I made a quick GIF recording for you to see where this is enabled in the Debut theme.
Thanks for letting me know exactly which theme you're using as well, this is helpful for me to assist you.
Remember that the cart notes won't show up unless there is something in the cart at the time.
If your results aren't like the one I have in my GIF recording there, let me know.
There might be some custom code you might need to roll back or you may have to use some of the alternative methods in my earlier post above to overcome the custom code issue if that's the case.