Banner cut off on certain devices

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Asset 6.png

As you can see image above, I make banners for Desktop Banner and Mobile Banner. It show well in shopify, exactly as what I want. After I had published the banner, some of the devices didn't show full banner. I noticed that for Iphone user, it will show cut off banner. While on android devices, it show exactly as I want it to show. 
Bellow is the example.
Banner cut off-01.jpg
It also happened to some laptop/PC. It seem like the banner only responsive to width but not height. Hope anyone can help me on this. Thank you.

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Hello.....
Please share your store URL .
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Hi this is the URL

https://www.happy2u.my/

Thanks!

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