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Brooklyn theme

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KochKistl
Entdecker
33 4 16

First, icon does not show:

https://www.kochkistl.at/51022725298/checkouts/5f2d17e4f4c3934b914ad46be290fb63

Secondly, dropdown list is show, whereas button is selected.

https://www.kochkistl.at/collections/all/products/beiried-mit-zwiebeln

Please advise.

Urs

 

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Gabe
Shopify Staff
Shopify Staff
4143 559 960

Hey Urs! @KochKistl 

Übrigens wir bieten auch Support in der Deutschen Sprache hier im Forum fall dir das lieber ist. But English is no probs either. 

Thanks for the sticky cart link. Those sure look like some tasty hot meals there! : ) 

You say "icon does not show". Can you elaborate on what you mean by that exactly, Urs? Here's what I see:

image.png

Then you say "dropdown list is show, whereas button is selected." I must apologize but I am not sure I understand what you mean by that. Is there a missing options drop-down list on the product page you linked? This is currently what I can see:

image.png

I'll await further details so we can continue to troubleshoot any issues you are experiencing.

Best,

Gabe | Social Care @ Shopify
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KochKistl
Entdecker
33 4 16

Ok, Gabe! Thanks for the swift answer.

English is just fine with me.

Now please take a look:
when you open this link

https://www.kochkistl.at/collections/all/products/beiried-mit-zwiebeln

our icon on the tab shows, like this:

KochKistl Icon on tabKochKistl Icon on tab

However, when you open checkout:


https://www.kochkistl.at/51022725298/checkouts/5f2d17e4f4c3934b914ad46be290fb63

Icon doesn't show:

Bildschirmfoto vom 2021-02-16 16-15-34.png

Weird.

Moreover,
we set the quantity selector in our brooklyn theme to button, not to dropdown,  however, dropdown is what we get:

KochKistl_0-1613489008980.png

 

Please, take a look:
https://www.kochkistl.at/collections/all/products/beiried-mit-zwiebeln

KochKistl_1-1613489067800.png

We have looked all over the source and couldn't find the reason why.
Thanks for your advice in advance.
Urs

 

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Gabe
Shopify Staff
Shopify Staff
4143 559 960

@KochKistl 

Thank you for the screenshots, Urs, which clarified a lot about the favicon and your quantity selector. I have created a short video on that here where I explain some of the system behaviour and I also reproduce the issue that you are seeing in my own test shop - such as that the favicon only reaches as far as where theme is active, and not as far as the checkout.

Regarding the Quantity Selector, this is what I see on my Google Chrome Browser and it is an up-down arrow, not a drop-down. Is that not what you are expecting? If you are seeing something else, what Browser are you using?

image.png

Gabe | Social Care @ Shopify
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KochKistl
Entdecker
33 4 16

Hi, Gabe!
Thanks for the swift answer.
We always use the newest version of Google Chrome, and yes, you are right, it is an up-down arrow.
It used to be a button with a plus sign to the right and a minus sign to the left.
Up-down arrows are not so self-explanatory as buttons.

How do we get our buttons back?

Is it possible that one of our apps overrides the default settings?
Thanks again.

Regards,

Urs

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Gabe
Shopify Staff
Shopify Staff
4143 559 960

Hey Urs! @KochKistl 

I see what you mean now and I found the issue. The quantity selector that you mean is not part of the theme and seems to come from an app. Let me show you what I mean.

Below is the button you mean and it's on a different page coming from an app (Bundles?):

The Page URL is kochkistl.at/apps/bundles/bundle/60586 and so you can see this button is made by an app and not by the theme. The page Inspect tool points to the Bundle Builder App:

image.png

Does that answer your question? 

Gabe | Social Care @ Shopify
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KochKistl
Entdecker
33 4 16

Hi Gabe!
Well, you were absolutely right, however we are preparing a second solution, because the bundle builder app doesn't seem to forward SKUs for single items in bundle,
and we need that no matter what for logistics.
One recipe - many components - needs to be "de-bundled" for purchase orders and commissioning.

Here the link for our alternative: https://www.kochkistl.at/collections/all

And here the quantity selector is not what we want. We used Chrome DevTools of course to make sense of what is happening, many hours, to no avail.

KochKistl_0-1613576884383.png

Perhaps you could come up with a solution..?

Thanks for your swift answers and the videos, very much appreciated!
Best regards,
Urs

Gabe
Shopify Staff
Shopify Staff
4143 559 960

Ah gotcha! What you need is a bundles app that also manages the individual items inventory, SKUs etc. The Bundles App can do that AFAIK. Give it a try?

Gabe | Social Care @ Shopify
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KochKistl
Entdecker
33 4 16

Gabe, one more thing for now:

Desktop view: hero page elements show in perfect order;

Mobile view not so. hero page elements slider, picture, text block and so on.

It should be slider, text block, picture and so on.

How do we change that?

Thanks again.

Urs.

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Gabe
Shopify Staff
Shopify Staff
4143 559 960

Hey Urs! @KochKistl 

Thanks for the details. Let me first recap what you said here and then do some troubleshooting together with your good self:

Desktop view - the sections show in perfect order. They are the following:

  1. Hero Slider ("Du kochst mit Leidenschaft")
  2. Text and Image 1 ("Nur die beste Qualität, von vertrauensvollen Partnern")
  3. Text and Image 2 ("In 3 einfachen Schritten zu tollen Kochboxen mit allen nötigen Zutaten")
  4. Text and Image 3 ("Nachhaltig, hygienisch & gekühlt verpackt")
  5. Featured Collection ("Rezepte der Woche")

ISSUE on Mobile

The above section sequence is not being reflected on mobile, is that correct?

I tried to reproduce what you say but I got the exact same sequence on my Galaxy Note 20 Ultra as you can see in this screen recording .gif below. Is that what you mean? Send me more details in case I got it wrong, Urs.

See here:

video-1613646610

Gabe | Social Care @ Shopify
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