First, icon does not show:
https://www.kochkistl.at/51022725298/checkouts/5f2d17e4f4c3934b914ad46be290fb63
Secondly, dropdown list is show, whereas button is selected.
https://www.kochkistl.at/collections/all/products/beiried-mit-zwiebeln
Please advise.
Urs
Hey Urs! @KochKistl
Übrigens wir bieten auch Support in der Deutschen Sprache hier im Forum fall dir das lieber ist. But English is no probs either.
Thanks for the sticky cart link. Those sure look like some tasty hot meals there! : )
You say "icon does not show". Can you elaborate on what you mean by that exactly, Urs? Here's what I see:
Then you say "dropdown list is show, whereas button is selected." I must apologize but I am not sure I understand what you mean by that. Is there a missing options drop-down list on the product page you linked? This is currently what I can see:
I'll await further details so we can continue to troubleshoot any issues you are experiencing.
Best,
Gabe | Social Care @ Shopify
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Ok, Gabe! Thanks for the swift answer.
English is just fine with me.
Now please take a look:
when you open this link
https://www.kochkistl.at/collections/all/products/beiried-mit-zwiebeln
our icon on the tab shows, like this:
KochKistl Icon on tab
However, when you open checkout:
https://www.kochkistl.at/51022725298/checkouts/5f2d17e4f4c3934b914ad46be290fb63
Icon doesn't show:
Weird.
Moreover,
we set the quantity selector in our brooklyn theme to button, not to dropdown, however, dropdown is what we get:
Please, take a look:
https://www.kochkistl.at/collections/all/products/beiried-mit-zwiebeln
We have looked all over the source and couldn't find the reason why.
Thanks for your advice in advance.
Urs
Thank you for the screenshots, Urs, which clarified a lot about the favicon and your quantity selector. I have created a short video on that here where I explain some of the system behaviour and I also reproduce the issue that you are seeing in my own test shop - such as that the favicon only reaches as far as where theme is active, and not as far as the checkout.
Regarding the Quantity Selector, this is what I see on my Google Chrome Browser and it is an up-down arrow, not a drop-down. Is that not what you are expecting? If you are seeing something else, what Browser are you using?
Gabe | Social Care @ Shopify
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Hi, Gabe!
Thanks for the swift answer.
We always use the newest version of Google Chrome, and yes, you are right, it is an up-down arrow.
It used to be a button with a plus sign to the right and a minus sign to the left.
Up-down arrows are not so self-explanatory as buttons.
How do we get our buttons back?
Is it possible that one of our apps overrides the default settings?
Thanks again.
Regards,
Urs
Hey Urs! @KochKistl
I see what you mean now and I found the issue. The quantity selector that you mean is not part of the theme and seems to come from an app. Let me show you what I mean.
Below is the button you mean and it's on a different page coming from an app (Bundles?):
The Page URL is kochkistl.at/apps/bundles/bundle/60586 and so you can see this button is made by an app and not by the theme. The page Inspect tool points to the Bundle Builder App:
Does that answer your question?
Gabe | Social Care @ Shopify
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Hi Gabe!
Well, you were absolutely right, however we are preparing a second solution, because the bundle builder app doesn't seem to forward SKUs for single items in bundle,
and we need that no matter what for logistics.
One recipe - many components - needs to be "de-bundled" for purchase orders and commissioning.
Here the link for our alternative: https://www.kochkistl.at/collections/all
And here the quantity selector is not what we want. We used Chrome DevTools of course to make sense of what is happening, many hours, to no avail.
Perhaps you could come up with a solution..?
Thanks for your swift answers and the videos, very much appreciated!
Best regards,
Urs
Ah gotcha! What you need is a bundles app that also manages the individual items inventory, SKUs etc. The Bundles App can do that AFAIK. Give it a try?
Gabe | Social Care @ Shopify
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Hey Urs! @KochKistl
Thanks for the details. Let me first recap what you said here and then do some troubleshooting together with your good self:
Desktop view - the sections show in perfect order. They are the following:
ISSUE on Mobile
The above section sequence is not being reflected on mobile, is that correct?
I tried to reproduce what you say but I got the exact same sequence on my Galaxy Note 20 Ultra as you can see in this screen recording .gif below. Is that what you mean? Send me more details in case I got it wrong, Urs.
See here:
Gabe | Social Care @ Shopify
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