Brookyln Logo Background Not Showing as Transparent

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Shopify Staff
Shopify Staff
813 50 103

Hi again @MeganMac!

 

Sounds great!

 

We've got a number of articles on our Shopify blog that relate to Instagram marketing that you can learn from to get the most out of your page.

 

Are you interested in selling in-person at those markets?

 

If so, maybe the POS app and sales channel might be something you are interested in. 

 

It would allow you to make sales and take payments via your phone or device and depending on your location globally you might also be able to use our own or a third-party card reader to take card payments.

 

Just something to keep in mind, it might not be how you decide to sell after all. :)

 

All the best!

 

 

Regards,

Don

Don | Social Care @ Shopify
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Tourist
13 0 1
Oh, great, thank you for that link to the POS app as I was planning to sell
in person at the market and was going to look into setting that up through
Shopify so I can take credit/debit payment. I'll check that out. Appreciate
the link to marketing strategies as well!
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New Member
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Hello! I'm having a similar problem- granted I'm not very tech savy- I created my logo with a transparent background in photoshop and its showing up in white box on my page. As you can see, the image uploaded is transparent. Help! Screenshot 2020-02-27 at 14.30.40.png

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Shopify Staff
Shopify Staff
813 50 103

Hi there, @skylau!

 

Don here from Shopify.

 

Would you mind sharing a link to your storefront here so we can take a look at your logo placement?

 

There's no need to share your password or remove the password page if it's still in place, we'll be able to check out your storefront in any case and can try to determine why your logo is appearing as it is.

 

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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Hi Don,

Here's the link: https://hecho-and-co.myshopify.com/

Thank you!
Sam
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Shopify Staff
Shopify Staff
813 50 103

Hi again @skylau!

 

Don from Shopify once again. 

 

Thanks for that link!

 

I'm checking out your homepage at the moment and your logo is showing for me as small, centred on the header banner and is not currently showing with a white background as in your earlier screenshot.

 

Did you since manage to upload a logo file which did not have issues or did you change how you are trying to display this?

 

In either case, let us know what you would like to do here so we can provide appropriate support.

 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Megan! I'm having the same issue with my logo but I cant seem to figure out what it is. Do you think you could help me out? I'm not quite sure what you mean by home page logo and the other logo. Thanks in advance!!

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New Member
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Hi,

 

Could you please share your solution?

 

I am having the same problem with my logo and the white background.

 

many thanks!

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