?Can't Customize Theme??

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New Member
9 0 0

Hello, Everytime I go into the "Customize" section of my theme

There are no sections for me to edit.

I'm kinda stuck.

Could I please get some help?



Best Regards, Mikal 

 

I have included a photo below of my problemz

https://ibb.co/jKNeHS

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Shopify Staff
Shopify Staff
748 42 131

Hi, Mikal!

Katy here from Shopify- thank you for reaching out!

I've taken a quick look and these do appear to be showing now for me. Do let me know if you are now able to access this within the theme customizer.

If they are still not showing for you do please try clearing your browser cache and let me know how this goes. I'd love to help you further on this, if needed. 

Cheers,

Katy 

 

Katy | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
9 0 0

Thank you!

But unfortunately, its not showing up on my regular "Chrome"

But it shows up on "Incognito" 


And yes ma'am, I did Delete my Cache

 

Best Regards, Mikal

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Shopify Staff
Shopify Staff
748 42 131

Hi, Mikal!

Thanks so much for getting back to me on this.

It does seem like it may be a local issue with your browser. 
Would you be able to test this on a different device to see if you get the same results?  

In either case however let's have a further look into this with you, to help get things fixed.

I have sent you an email to confirm your details- if you could reply to me when you can that would be great!

Cheers,
Katy

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
5 0 0

I am having the same excact problem right now. 

https://drive.google.com/file/d/1A__cgerSJeeWm4AwJ-6EQu6nqf3fXJlK/view

 

Someone please help!

 

Fatima

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