Can't preview theme or website anymore

leatherdan
New Member
3 0 0

Hi I can't see the published theme in preview anymore when I click the eye icon and if I try to access my site it doesn't work...I tried to use an incognito window and another browser,but nothing works...can you help me?

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Kraken42
Explorer
258 0 24

What do you mean by doesn't work? Blank site, wrong site, error message etc etc?

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Liam
Shopify Staff
Shopify Staff
639 16 229

Hi Leatherdan!

Liam here from Shopify - thank you for your question :)

Not being able to preview your store does not sound ideal, so let's look at how we can fix this. It sounds like there could be something happening with your DNS settings for your domain. Could you link your store URL so I can test this on my side?

Hope this helps.

Cheers,
Liam

Shopify Guru
support@shopify.com

Liam | Developer Community Manager @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

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leatherdan
New Member
3 0 0

The site link https://leatherdan.myshopify.com/ seems to work fine now,but still can't preview theme.

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Liam
Shopify Staff
Shopify Staff
639 16 229

Hi again Leatherdan.

Thank you for getting back in touch. Liam here again. 

I have tested the preview option on your store and it appears to be working for me. What browser are you using? If you clear your cache is the issue still happening?

I hope this helps. Please let me know if I can help you with anything else.

Liam Griffin | Customer Success Guru

Liam | Developer Community Manager @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

leatherdan
New Member
3 0 0

I'm using Chrome and it worked fine the first day.I also cleared cache but it didn't work.When I click on eye icon to preview theme it tries to load the page for a while and then givesan error message  Connection timed out

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websitedesigner
New Member
2 0 0

Has there been no solution to this problem yet?? I'm have the issue where it comes up with this error message:

 

Index of /

  Name Last modified Size Description

 Assets/2020-05-09 14:58- 
 cgi-bin/2020-05-07 11:53- 
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RisaTsuki
New Member
4 0 0

It isnt loading and i did everything I could.

www.risaroselux.com

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UbaldoRosas
Excursionist
27 3 9

Try with a different url and add the preview_theme_id parameter.

Example: yourstore.com/collections/all?preview_theme_id=your-theme-id

Desarrollador Shopify en Getmore
contacto@ubaldorosas.com
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ellieedwards333
New Member
2 0 0

Hi Liam, 

 

I am having the same issue with my website. 

DNS_PROBE_FINISHED_NXDOMAIN

 

I am not sure what to do - i've tried all sorts. - jooniesbeautysupplies.com

 

thank you!  

Ellie

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