Cannot upload third part theme (themeforest)

Tourist
4 0 1

Hello.

I just bought the Elomus theme. I’m not abled to upload it to my shopify shop … Each time Shopify show this message “Theme couldn’t be uploaded”... I sent the inside ZIP file elomus-v1-3.zip (1.7Mo).

Please help ! 

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Shopify Staff
Shopify Staff
237 28 67

Hi @Omikron13,

 

Thank you for getting in touch. Any theme bought from Themeforest or any other third-party website is not subject to the same quality requirements that must be met on the Shopify Theme Store, which means these sorts of errors are likely to happen with these theme files. You will need to reach out to the developer of the theme about this error and ask them for guidance on how to resolve this. I would also suggest checking out our own Theme Store to view official themes created either by Shopify directly or by approved third-party theme developers, all of which will be supported fully and less prone to technical problems.

 

Best of luck and please let me know if you have any further questions.

 

Kind regards,

 

Victor | Shopify Social Care

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Tourist
4 0 1

OK  thank you.

 

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Tourist
4 0 1

OKay, is there anybody else who has the same problem in the community ???

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New Member
1 0 0

Hi

 

Theme zip is within the main zip folder. You need to unzip the main folder first and then upload the theme zip to your store. 

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