Cart 'Notes' not showing on orders!

New Member
5 0 0

Hi All,

 

We just launched a new website but for some reason, the notes that people can add to their orders are not working. They are active, they just don't get added to the orders, resulting in us losing valuable order information.

 

I have verified the cart-template.liquid file with another, working, website, and these two do match up.

 

I believe that there might be an issue with Shopify adding these notes to the orders.

 

UPDATE: This may have to do with the App 'Customer Reorder', which has an option to leave notes, separate from the Shopify system. I believe they may 'override' the cart notes from Shopify.

 

Thank you,

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New Member
5 0 0

Well, after disabling the 'Customer Reorder' app, the Shopify cart notes started to work properly again.

 

What **bleep**ty programming on the App developer's end.

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New Member
5 0 0

UPDATE: My bad, this did not resolve the solution. The Reorder app is not at fault!

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New Member
3 0 0

Bumping this since I'm currently having the same issue. Any luck in finding a solution? Here's the textarea I currently have in my cart:

 

<textarea name="note" id="CartSpecialInstructions" class="mb1" placeholder="Write your message here..." maxlength="150">{{ cart.note }}</textarea>

Products are getting passed through to checkout correctly, but after processing and reviewing the order there aren't any notes attached to it.

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New Member
2 0 0

We're having the same problem - Notes just stopped showing up on Orders. Did anyone find a solution?

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New Member
1 0 0

Same Probleme here with debut theme. It seems not to work with Paypal Express Checkout. With creditcard checkout it works fine. Does anyone hava an idea? Thank you

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