Cart notes not saving to order

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New Member
2 0 0

I have this set up in my cart and on clicking the "checkout" and completing the purchase, the notes are not added to the order.

 

<label class="notes" for="CartSpecialInstructions">{{ 'cart.general.note' | t }}</label>
<textarea name="note" id="CartSpecialInstructions">{{ cart.note }}</textarea>

 

How can I fix this?

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Shopify Partner
1027 215 471

@lizkline91

 

Have you added this code between the cart <form>...</form> tag??

or, share your store URL so I can take a look and assist you better.

 

Thank you,

Tejas

Shopify Expert | Skype: tejas.nadpara
- Like and Mark as an Accepted Solution if reply helpful
- Feel free to contact me on support@hexaecommerce.com regarding any help
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New Member
2 0 0

@Tejas_Nadpara I have put it between the form tags. I am going to send you the url to your email support@hexaecommerce.com. Thank you for responding to me!

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Shopify Partner
2 0 0

Any updates here? I have the same issue.

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Shopify Partner
1027 215 471

@vladmustiata 

 

Send me your store url so, I can check and assist you better.

 

Thank you,

Tejas

Shopify Expert | Skype: tejas.nadpara
- Like and Mark as an Accepted Solution if reply helpful
- Feel free to contact me on support@hexaecommerce.com regarding any help
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Shopify Partner
12 0 1

@Tejas_Nadpara wrote:

@vladmustiata 

 

Send me your store url so, I can check and assist you better.

 

Thank you,

Tejas



@Tejas_Nadpara wrote:

@vladmustiata 

 

Send me your store url so, I can check and assist you better.

 

Thank you,

Tejas





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New Member
3 0 0

I am having the same issue with the customers 'cart notes' not transferring to the orders we receive. Can someone help us with this? Thank you so much - Holly

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Shopify Partner
1027 215 471

@Holly_Aiken 

 

Send me your store URL, so I can check and assist you better.

 

Thank you,

Tejas

Shopify Expert | Skype: tejas.nadpara
- Like and Mark as an Accepted Solution if reply helpful
- Feel free to contact me on support@hexaecommerce.com regarding any help
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New Member
1 0 0

Hi! I am having issues with this as well. Can you help me?

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