lately I had a few problems in fullfillment & had to contact quite a lot of customers directly & individually thru the emails provided on their individual order page.
The pre-set for the emails is:
Subject line: "Message from [store name]"
Can I change that pre-set somewhere?
I had to do it manually for a lot of emails & of course I forgot to do it on a few.
1) it's boring generic copy and could be spiced up
2) my audience & hence my entire communication is in German - so these mails are inconsistent with our brand communication
Thanks for you help