Hi, i have lots of abandoned checkouts without contact infos, so i investigated with Lucky Orange app to see the recordings of customers. I found out that some customers leave the cart page AFTER clicking the checkout button, but without being sent to the checkout process. Recordings stop with the checkout button stuck on loading animation. Checkout button just works fine for me so i'm not able to recreate the problem. This problem doesn't always occur, but seems to happen on 40-50% of total checkouts clicks. Here is the cart page, try yourself adding a product and let me know https://vanessaselection.com/cart
Is that happening to any specific set of users? Maybe linked to a region? A Browser/OS version? Anything?