Checkout Button not working on Iphone or Ipad

ScottJM
Tourist
7 0 0

Hi all, 

Our checkout button stopped working since 2 days bringing our business almost to a halt.

The problem occurs only on for IOS devices (Iphone or Ipads) whereas on Android devices or Desktop Chrome the checkout button works. 

Does anyone know how to fix this as we are losing sales and Shopify have not responded to our ticket. 

We have deleted all the in cart upsell apps (ajax cart) thinking they might cause the issue but even this didn't help - we are stuck and would appreciate any help a lot!

www.marlicara.com 

Best, Scott J. 

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achieveapplabs
Shopify Partner
472 36 74

Hi Scott,

Looks like MBC Bundles adds an overlay to the checkout button and potentially on IOS the overlay is preventing the checkout button from being clicked. 

Please get in touch with their support: support@makebecool.com

Regards,

Achieve Team

Install Approovly to create and track order approvals | We want to hear from you hello@achieveapplabs.com | Follow us on Twitter @achieveapplabs | Custom Shopify Apps achieveapplabs.com
ScottJM
Tourist
7 0 0

Many thanks - we know MBC Bundles have their code added but their last login and theme edit was back in November last year - we however have this problem since 2 days.

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achieveapplabs
Shopify Partner
472 36 74

Hi Scott,

It seems to be working on Safari for Apple iPhone. 

Regards,

Achieve Team

Install Approovly to create and track order approvals | We want to hear from you hello@achieveapplabs.com | Follow us on Twitter @achieveapplabs | Custom Shopify Apps achieveapplabs.com
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ScottJM
Tourist
7 0 0

Thanks but it is not working. We have deactivated the drawer cart (ajax) type - however the drawer cart type (which is what we use as default) has stopped functioning. 

We will check again with MBC Bundles app. 

Hope to resolve this issue asap

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