Checkout button in cart suddenly not working?

Solved
MaisonAnthea
New Member
2 0 0

The checkout button on my Shopify page suddenly stopped working. It won't redirect clients to the page where they enter information for payment. Please help! 

 

Maisonanthea.ca

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JHKCreate
Shopify Partner
1977 319 421

This is an accepted solution.

Hi There,

 

I have tried it, Seems to be working fine.

Can you share the URL of the page where the button isn't working and some screenshots?

Thanks

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MaisonAnthea
New Member
2 0 0

It randomly started working again, but now my pick up / local delivery option is gone. I use an app by Seacomapp - I have reached out to them.

 

Thank you for your help! 

 

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Synapse
New Member
5 0 0

Hello

I'm setting up my store and picked a plan. However when i wanted to try simulate a purchase, the checkout button is not clickable (nothing happens at all when clicked).

My store is yourdeal.today and I'm using a free theme from shopify library.

Thanks for your help.

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JHKCreate
Shopify Partner
1977 319 421

Hi @Synapse ,

I can see an error here indeed, would you mind if I requested store access to solve this for you?

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- Should you need any direct help: contact@jhkcreate.com
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Synapse
New Member
5 0 0

Thanks for the reply. I'd love if you just show me the way around?

Or if you think it would be too complicated then you can send the request

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JHKCreate
Shopify Partner
1977 319 421

It is indeed complicated for guidance, and time is of the essence. Request Sent!

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- Should you need any direct help: contact@jhkcreate.com
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Synapse
New Member
5 0 0

You've been given access

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JHKCreate
Shopify Partner
1977 319 421

Hi @Synapse ,

It seems the error is due to the way the cart is operating here, not sure what changes were done here or if the theme is the root cause. I suggest you contact the Theme's dev support directly as they can assist you better on that point!

 

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- Should you need any direct help: contact@jhkcreate.com
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Synapse
New Member
5 0 0

Thank you for trying, I really appreciate. Do you think changing the theme would solve it?

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