I have a problem with my checkout page. I want all fields to be empty when my customers check out. No auto filling fields.
I have unchecked all boxes in the admin panel regarding this and it still doesn't stop auto filling. Please help.
I want my customers to always start from step 1 in the check out page and not automatically jump to step 3.
My name is Anne, on the Guru team. Thanks so much for getting in touch with us :)
I completely understand what you mean, and I believe I know the solution :)
- When your customers go to the checkout, the filelds would only auto-fill if they are using a browser extension saves their information in their browser, and they have been on your site before.
- This information is actually only stored in their computer, and it may be the reason you see this occur yourself.
- Would you be able to clear your cache and cookies and try again? I am sure you'll see that the fields you have added will disappear :)
I hope this helps and if you need anything else at all please let me know!
@Anne_M I think that what @TheDanishFledgl was trying to say is that she/he needs to force disable auto-complete for when customers get to the checkout page. I'm having the same issue. I need to force disable auto-complete for all customers visiting my checkout. Is there a way to do this? I would like to block the browser's autocomplete function on my checkout page.
Yeah this is a real issue - $2k per month Shopify Plus users can lock the checkout page/form but not shopify basic.
It's problematic for many apps that are helping customers during covid for click and collect / local delivery as shopify's solution is too basic for most people (not reservation / collection / delivery scheduling). If they allowed us to lock the form this would really help many businesses.
Shopify Plus doesn't have the option to prevent browser autofill from happening either (that I've found).
There are two similar things in play here: auto-complete and auto-fill.
Auto-complete is controllable from a Shopify Plus account, this stops Shopify from suggesting and address based on the customer typing into the address field.
However, there is no solution I've yet found for restricting auto-fill (where your browser stores your address info and allows you to pre-populate the address fields at checkout).
I'm a Plus user, and for Store Pickup orders our Shipping fields are pre-populated with the correct store the customer is choosing to pick up their order from.
A lot of customers were overwriting this data, which led to us hiding the Shipping Address fields.
However, if a user uses autofill from their browser, it still changes the Shipping Address, even with those fields hidden. This results in collecting the wrong taxes on orders, which is very costly.
I know that there are options for restricting autofill on websites, I just haven't found a way to implement it on Shopify. Has anyone figured this out?