Customers able to add more quantity to cart than what's available

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New Member
2 0 0

Hi there! I've spent hours trying to figure this one out, hoping someone can help!! 

I noticed that on a product page, customers are able to add multiple quantities of an item to their cart, even when I don't have that many available. For example, I may have only 2 of a single item available but a customer can add even 8 or 9 using the quantity drop down on the product page. They only get notified that we don't have stock once they get to the check out page. So they won't be able to purchase more than what's in stock, but it's still a poor customer experience being able to select high quantities when they aren't actually available. Is there any way to limit the number in the quantity box drop down to what is actually available? 

I did see this page here with a solution but it didn't seem to work for me. I'm using Shopify's free Debut theme. I can figure out how to make simple edits to existing code but I am in no means a coder! 

Any help would be much appreciated!!!

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Shopify Partner
2471 129 406

You may want to first enable inventory tracking on the product and set the inventory policy to deny , for when products are sold out.

 

The customization you referenced is mainly about notifying or correcting excess quantities not actually preventing it in the first place

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New Member
2 0 0

Hi there, thanks - I have actually done that already but like you said, I'm just trying to notify customers when they select a quantity of an item that I don't have in stock (rather than prevent them from buying it, as I know this won't happen).

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I am also struggling with this one, seems like a simple thing that Shopify should have in place as standard.

I get drop outs at the checkout because customers add too many items to their cart them just give up at the time you need them to continue. Very frustrating. Any idea when Shopify will link this to our tracked quantity?

Thank you 

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Tourist
9 0 3

Really hoping someone replies to this and Shopify has it fixed! This is something that should be standard, why track inventory if it's not going to prevent a customer from adding too many of an item to their cart and to only give them an error at checkout. Talk about lost sales! 

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Shopify Partner
2471 129 406

@CiaoBella this often has more to do with the theme than with shopify itself.

To help with this customer experience issue shopify as an advanced customization: 

 https://community.shopify.com/c/Shopify-Design/Cart-Prevent-orders-for-out-of-stock-items/td-p/61492...

There is another basic customization that could also be repurposed by those with coding experience possibly in some cases:

  https://shopify.dev/tutorials/customize-theme-hide-variants-that-are-sold-out

 

Merchants can buy this customization directly by contacting me paull.newton+shopifycustomizations@gmail.com

 

 

 

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Tourist
9 0 3

I see it's for in the cart page, I want the quantity to max out for whats available for each variant on the product page so it doesn't inconvenience the customer by putting what they think they can get into the cart and then telling them sorry not all available. 

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Tourist
9 0 3

And it's frustrating that some themes, probably paid more expensive themes, offer the option but some do not. 

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Tourist
8 0 0

Did you ever find a solution to this? I've been trying to figure it out for weeks with no help from Shopify.

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New Member
1 0 0

Hi,

Did you find a solution for this? 

We are facing the same issue

 

Thank you, 

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