Customize sections wont load

5 0 4

When I click on Customize, the store sections wont show up and they are just continuously trying to load. I have read through and tried all of the solutions previously posted. It wont load on any of my themes, Ive tried chrome and safari, cleared the cache and also tried on the mobile app.


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Shopify Staff
Shopify Staff
71 17 13

Hi @jsaylors235.

Marty here from Shopify support.

I understand you are having trouble loading your theme customization area in your admin. Thank you for trying those troubleshooting steps and providing me with that further context, that certainly helps us out! In regards to this issue, this was due to a technical issue that some merchants were facing today. I checked in with our technical team for you on our end and can confirm that a fix has been pushed through for this.

I recommend clearing your browser history, cookies and cache once more and refreshing your browser. Please feel free to reply back here if you are still having issues. For future reference, don't forget to bookmark and keep track of our handy status page here for any potential outages or issues with the platform.

Marty | Social Care @ Shopify
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