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Shopify Staff
Shopify Staff
451 43 97

Hi again, @MandyLT!

Thanks for updating your software. It does appear that there are still some local cacheing issues on your device.

  • What happens if you try from a different device?

There are a couple more things we can try together:

  • Clear your wifi router's cache (This can usually be done by "forgetting" your wifi network and re-connecting to it)
  • Try connecting to mobile data

I can also work with you to clear your storefront cache. Watch out for my email and get back to me there so I can authenticate you.

Warm regards,

Olivia | Social Care @ Shopify 
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