Hi Just received an email from Debutify that if I do not pick a plan, all the work I have done in my store using the Debutify theme will be gone. see below.
but in the debuity store, under "Plans", it is mentioned that the "Free" plans are for "Forever Free". see below.
Can someone please help me out with how to proceed.
Rein here from Shopify. While I don't have the answer for you, I would highly suggest contacting Debutify support directly here.
Debutify is not a Shopify-created theme, it is not something supported by us so you would be best supported by their teams through their third-party services.
Hi @Rein ,
Thanks for your response.
Actually I have already contacted the Debutiy team, but I am not getting any proper response from them. I am really not appreciating the kind of support I am getting from Debutify.
Sorry to hear it. However, as they are not affiliated with Shopify and use external third-party apps to install themes there would be nothing we nor experts could do here.
That being said, it is a billing/account issue so I would highly suggest continuing to reach out via their contact form or reach out to them via their social media or support groups on Facebook/Twitter.
Hope you find what you are looking for soon.