Discount box not showing

nzwasil
Tourist
4 0 1

I have multiple discounts configured but the discount box not showing in the checkout page. the discounts are active and has no restrictions. also I did disable the paypal express checkout and only have COD on the website. I tried changing the theme as well but it didn't work too! the website is wasil(dot)co

KetanKumar
Shopify Partner
17242 1868 6450

@nzwasil 

Does sorry checkout page customization allow only Shopify plus plan do you have this?

also checkout page automation discount allows difficultly 

https://help.shopify.com/en/manual/discounts/automatic-discounts

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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nzwasil
Tourist
4 0 1

I don't get what you said. it was working before and I tested it my self

 

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KetanKumar
Shopify Partner
17242 1868 6450

@nzwasil 

ok can you please check your discount code on admin enable to disable 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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nzwasil
Tourist
4 0 1

where would I check that?

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KetanKumar
Shopify Partner
17242 1868 6450

@nzwasil 

https://help.shopify.com/en/manual/discounts/automatic-discounts

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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nzwasil
Tourist
4 0 1

it is active, but I can't enter the code in my checkout page because there is no discount box (see screenshots)

 Screen Shot 2021-04-27 at 8.56.53 pm.png

Screen Shot 2021-04-27 at 8.57.41 pm.png

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KetanKumar
Shopify Partner
17242 1868 6450

@nzwasil 

oh sorry can you please contact Shopify support team

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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g33kgirl
Shopify Partner
223 59 71

@nzwasil Could it be that your email address isn't in the business customers group that is why the discount box isn't showing?

If you found my answer helpful, please LIKE and ACCEPT.
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