Distorted images when adding via ''insert an image''

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New Member
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Hi there,

 

I am having an issue with distorted images. I am using the start up theme and have a few pages that I have added manually via the shopify dashboard. When I want to update an image, the new one uploads distorted even though it is the exact same size as the previous one. 

Any ideas as to why this may be happening? 

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New Member
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I am having the same problem. When I try to insert a horizontal image on an existing page or new page it comes in as a distorted square image. It's been a long time since I edited pages on our site, but I am sure it worked fine in the past.

 

Hopefully this gets fixed soon if it is a Shopify issue.

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New Member
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Hey I am having the same issue, I am trying to upload horizontal images onto a page and its totally distorted. How do you upload horizontal images ??  because you after loaded you can only pinch and magnify but not adjust. Thanks shopify please help

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New Member
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I've had the same problem and what I just figured out is, when you "insert the image" it is compressed to a square. If you then double click on the image itself a "edit image" window pops up. When I changed the size to the biggest option, my pic looked fine.

Maybe give that a try.

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