Duplicated product images - Help please

fightco
Tourist
7 0 1

Hi everyone, i need some help please, i have listed many products and when i look at the items within the store they have duplicated images, basically see the example below, this is the same item in different sizes, the image has been added for each variation and as a result every identical image is displayed when browsing the product

 

https://fight-co.myshopify.com/products/adidas-box-hog-2-boxing-boots-black-white-new-2017-design?_p...

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Brie
Shopify Staff
Shopify Staff
568 48 98

Hi, @fightco

 

Thank you for reaching out to the community about that. Have you assigned each size the same photo, or do you just have the one main photo added in so far in the product's page in your admin? If the photo doesn't need to change, then you should only need the one main image.

 

If you're still having trouble, I'd be happy to look into that for you. The link you've provided doesn't seem to work, is there another product that I could use an an example? 

Brie | Social Care @ Shopify 
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fightco
Tourist
7 0 1
Hi, yes sorry the website propagation has just completed so the correct URL
is below, I have used a app to import all my products from my old magento
website, and in magento we had all the same image for each child product but
the system would only use the images from the parent product. However at the
moment the shopify system is using the images from every variation. In an
ideal scenario if the variation was colour then the other colour images
would be visible but with a size variation the images should not be
duplicated

Please see a few examples below


ed>
https://www.fightco.co.uk/products/adidas-speedex-16-1-boxing-boots-black-re
d


>
https://www.fightco.co.uk/products/adidas-combat-speed-iv-boots-grey-yellow


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fightco
Tourist
7 0 1

Hi, yes sorry the website propagation has just completed so the correct URL is below, I have used a app to import all my products from my old magento website, and in magento we had all the same image for each child product but the system would only use the images from the parent product. However at the moment the shopify system is using the images from every variation. In an ideal scenario if the variation was colour then the other colour images would be visible but with a size variation the images should not be duplicated

Please see a few examples below  

https://www.fightco.co.uk/products/adidas-speedex-16-1-boxing-boots-black-red

https://www.fightco.co.uk/products/adidas-combat-speed-iv-boots-grey-yellow

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Libba_Jones
Tourist
6 0 1

Hi,

 This is happening to me as well. I am new to shopify but I load up an image once and 2 versions appear on the webpage. What am i doing wrong?

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Brie
Shopify Staff
Shopify Staff
568 48 98

Hi, @fightco

 

I'm not seeing any duplicated images on those product pages - would you be able to send me a screenshot of where you're seeing those?  

 

@Libba_Jones - if you'd like to pass along a link to your store I can take a look for you. 

 

Thanks to you both!

Brie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Libba_Jones
Tourist
6 0 1

https://amilu.co.uk

Hi Brie,

 This is my website, but it seems to have righted itself now. I am wondering if there was a time delay or if for some reason I wan working on 2 versions. Anyway my problem is sorted for the moment. Many thanks

Brie
Shopify Staff
Shopify Staff
568 48 98

Hi, @Libba_Jones!

 

That's great; glad to hear it. Let me know if you encounter any more issues with it! 

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Adam-is-Stuck
New Member
1 0 0

I have this problem too. I can't seem to figure out how to reconcile duplicate images. If I export the files, clear the image column, and re-import them, it doesn't fix the issue. Is there a null value i could bulk import into the image column, so that i could follow up by bulk importing my images freshly? Like how can I just clear all those values so that I can replace them.

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