can you please send me your store's link with ".myshopify.com" extension in the end? i will send you a request for collaboration access from our shopify partner account and fix it within no time
Hyde here from Shopify.
As Ella is a third-party theme, you'd normally turn to their support directly for help with customizing the theme. However, it is possible to generate policies within your Shopify admin that should display on your store: there's more on that here.
I hope that helps!
All the best, Hyde.