Email BCC sending me a copy when I email customer

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Excursionist
29 1 21

Email BCC sending me a copy when I email customer. I check the box to send a copy to my email but it never gets to. I sent a test email to myself and it worked but just not when copying myself on emails to the customer.

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Shopify Staff
Shopify Staff
911 60 158

Hi, there. 

Dallas here from the Shopify Social Care Team at Shopify. 

Can you tell me how you are trying to send an email to your customers? Is it from inside Shopify when you are sending out the invoice or fulfillment confirmation, or is this from your email provider? 

With this clarification will be able to help you more specifically. 

Cheers, 
Dallas

Dallas | Social Care @ Shopify
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Excursionist
29 1 21

Hi dallas thank you for taking the time to reply. My problem is in sending an email from inside shopify, if i was having a problem anywhere outside of .myshopify.com i wouldnt bother here. but to be more specific this is where i am sending the email from within shopify. 

Having a hard time linking an image not sure

https://ibb.co/dSmOdA

 

MY PROBLEM 

 

 

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Shopify Staff
Shopify Staff
911 60 158

Hey, Scott! 

 

Thank you for the image clarification, that is really helpful. 

 

This looks like something that I will need to get our tech team to take a look at. If you could reach out to our support team we'd be happy to help.

 

Thank you so much! 

Dallas

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

I would need the same.

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