Empty Boxes on Mobile and IPAD

FrankC91
Tourist
11 0 3

Hello Everyone!

I'm encountering a  nagging problem. It appears to be some empty boxes when I'm viewing the website on an IPAD/ tablet and Mobile phones. I don't see the issue on my theme editor though.

Is there a way to remove them? Would someone be able to guide me?

Thanks,

Prathith

FrankC91
Tourist
11 0 3

@StevenPM I went through the documentation you shared on the other thread. Unfortunately, I'm still unable to figure a solution.

Sharing this as a new post and it would be better for someone to help Would it be possible for you to help?

Thanks a lot!

 

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KetanKumar
Shopify Partner
13991 1634 5021

@FrankC91 

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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suyash1
Shopify Partner
1915 191 288

@FrankC91 - can you please share your website link and password if any?

you are welcome to contact me.
My email - suyash.patankar@gmail.com
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FrankC91
Tourist
11 0 3

Thanks, @KetanKumar and @suyash1 

My website is www.midasden.com.

 

 

KetanKumar
Shopify Partner
13991 1634 5021

@FrankC91 

Thanks if possible share issue images?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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The box you want to show is what the theme developer calls 'slideshow layout': https://support.pixelunion.net/hc/en-us/articles/360025856014-Using-Empire-s-home-page-sections-Feat...

You can see the 'slideshow layout' should look like this.

Featured_collection_with_four_products

There should be a setting to change the collection to not use the 'slideshow layout' as I think the theme has a bug in making it work. Try instead, using what they call the 'grid layout' setting instead. Hopefully that will work.

Featured_collection_using_new_Grid_layout

The documentation doesn't seem to show where the setting is, but hopefully that subtle layout change will get things working correctly. Let us know how you get on.

Steven

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