Empty Boxes on Mobile and IPAD

[FrankC91]

Hello Everyone!

I'm encountering a  nagging problem. It appears to be some empty boxes when I'm viewing the website on an IPAD/ tablet and Mobile phones. I don't see the issue on my theme editor though.

Is there a way to remove them? Would someone be able to guide me?

Thanks,

Prathith

[FrankC91]

@StevenPM I went through the documentation you shared on the other thread. Unfortunately, I'm still unable to figure a solution.

Sharing this as a new post and it would be better for someone to help Would it be possible for you to help?

Thanks a lot!

[KetanKumar]

@FrankC91 

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

[suyash1]

@FrankC91 - can you please share your website link and password if any?

[FrankC91]

Thanks, @KetanKumar and @suyash1 

My website is www.midasden.com.

[KetanKumar]

@FrankC91 

Thanks if possible share issue images?

[StevenPM]

The box you want to show is what the theme developer calls 'slideshow layout': https://support.pixelunion.net/hc/en-us/articles/360025856014-Using-Empire-s-home-page-sections-Feat...

You can see the 'slideshow layout' should look like this.

There should be a setting to change the collection to not use the 'slideshow layout' as I think the theme has a bug in making it work. Try instead, using what they call the 'grid layout' setting instead. Hopefully that will work.

The documentation doesn't seem to show where the setting is, but hopefully that subtle layout change will get things working correctly. Let us know how you get on.

Steven