Error loading shopify backoffice and webstore

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New Member
14 0 0

Hello all gurus out there,

 

I am new to Shopify and I am creating my very first store. You can check it here: www.energiasolar.pt

I created this preview link if needed: https://ir9brq8ylh0m1h0m-4181917760.shopifypreview.com

 

Most of the times I can access the shop and its back-office normally. However, at random times the graphic elements are not loaded.

 

This happens both on my store, but also on the Shopify back-end. The back-end is not made or customized by me!

 

I have seen this error on the PC and android versions of Firefox and Chrome.

I have seen this error in multiple computers, and cellphones.

 

I have tried o figure out what is happening and opened the console to try to debug this problem. Here are some pics to show you what I mean.

 

Problem in the Shopify back-end:
Screenshot from 2019-06-20 10-43-02.pngShopify back-end problem

Problem in the Shopify store password page with console error logs

Screenshot from 2019-06-18 10-48-48 (copy).pngShopify store password page problem with console output

Problem in the shopify store with console output error log

Screenshot from 2019-06-11 11-37-34.pngShopify store problem with console output

Problem in the Shopify store - another view

Screenshot from 2019-07-17 17-11-20.pngShopify store problem

This is how the store looks like when there is no problem

Screenshot from 2019-07-17 23-14-42.pngThis is how my store looks like when the problem doesn't show

Note that this problem normally doesn't happen. However, at random times it happens and when it does it stays like that for some hours.

 

This is a huge problem because it creates a negative experience for clients that cant access the store, and also for me because I cannot manage the store, or build it when the problem is showing.

 

All the help is deeply appreciated. Please Help.

Regards to all,

 

101

 

 

 

 

 

 

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Shopify Partner
1558 269 328

Hi @101 

That's because of some time due to network slow or issue main css file cant load properly so you get this view, that not any store issue.

Want to modify or custom changes on store hire me.
If helpful then please Like and Accept Solution.
Email: jasoliyabrijesh123@gmail.com
Skype: jasoliya.brijesh
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New Member
14 0 0

Hi Jasoliya,

Thank you for your reply.
This error happens independently of the network that I am using. cabled, wifi and 4G.

 

Some clients that were testing my website have also complained that at random times they can't access it.

 

My solution is keep refreshing until it loads properly... sometimes it takes a lot of time.

 

101

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Shopify Partner
1558 269 328

Because i can open your store fine from my side so i don't this its issue with store code. But if keep issue then need to check code that whats affecting and if you have this issue with shopify dashboard then it must your network issue. 

Want to modify or custom changes on store hire me.
If helpful then please Like and Accept Solution.
Email: jasoliyabrijesh123@gmail.com
Skype: jasoliya.brijesh
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New Member
14 0 0

Could it be a problem with loading jquery lib, maybe due to a CDN issue...?

This is another screenshot from the console mentioning that.

Screenshot from 2019-07-18 09-28-15.png

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Shopify Partner
1558 269 328

In this image i can see your Jquery library load after you Js code call, so it generating issue with Jquery and $ may be that's issue, need to solve and check again 

Want to modify or custom changes on store hire me.
If helpful then please Like and Accept Solution.
Email: jasoliyabrijesh123@gmail.com
Skype: jasoliya.brijesh
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New Member
14 0 0

How can I solve that?
If there is a problem in the loading order, why does it work most of the times?

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Shopify Partner
1558 269 328

For that need to check code but i can see all fine on this url(https://ir9brq8ylh0m1h0m-4181917760.shopifypreview.com)

Want to modify or custom changes on store hire me.
If helpful then please Like and Accept Solution.
Email: jasoliyabrijesh123@gmail.com
Skype: jasoliya.brijesh
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New Member
14 0 0

What does that mean? CDN problem with the jquery lib?
I can understand an error in coding my website, but in shopify backend too?


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Shopify Partner
1558 269 328

This problem mean you jquery code run before Jquery library load so its make issue because cant find library, so you have to load Jquery library at first when page load and before js function call.  

Want to modify or custom changes on store hire me.
If helpful then please Like and Accept Solution.
Email: jasoliyabrijesh123@gmail.com
Skype: jasoliya.brijesh
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