Hello all gurus out there,
I am new to Shopify and I am creating my very first store. You can check it here: www.energiasolar.pt
I created this preview link if needed: https://ir9brq8ylh0m1h0m-4181917760.shopifypreview.com
Most of the times I can access the shop and its back-office normally. However, at random times the graphic elements are not loaded.
This happens both on my store, but also on the Shopify back-end. The back-end is not made or customized by me!
I have seen this error on the PC and android versions of Firefox and Chrome.
I have seen this error in multiple computers, and cellphones.
I have tried o figure out what is happening and opened the console to try to debug this problem. Here are some pics to show you what I mean.
Problem in the Shopify back-end:
Problem in the Shopify store password page with console error logs
Problem in the shopify store with console output error log
Problem in the Shopify store - another view
This is how the store looks like when there is no problem
Note that this problem normally doesn't happen. However, at random times it happens and when it does it stays like that for some hours.
This is a huge problem because it creates a negative experience for clients that cant access the store, and also for me because I cannot manage the store, or build it when the problem is showing.
All the help is deeply appreciated. Please Help.
Regards to all,
That's because of some time due to network slow or issue main css file cant load properly so you get this view, that not any store issue.
Thank you for your reply.
This error happens independently of the network that I am using. cabled, wifi and 4G.
Some clients that were testing my website have also complained that at random times they can't access it.
My solution is keep refreshing until it loads properly... sometimes it takes a lot of time.
Because i can open your store fine from my side so i don't this its issue with store code. But if keep issue then need to check code that whats affecting and if you have this issue with shopify dashboard then it must your network issue.
In this image i can see your Jquery library load after you Js code call, so it generating issue with Jquery and $ may be that's issue, need to solve and check again
For that need to check code but i can see all fine on this url(https://ir9brq8ylh0m1h0m-4181917760.shopifypreview.com)
This problem mean you jquery code run before Jquery library load so its make issue because cant find library, so you have to load Jquery library at first when page load and before js function call.