Error "Body is missing the {{ custom_message }} drop." importing template in Shopify

kiro
Tourist
3 0 1

Hi everyone,

I created a template of abandoned cart email in Klavyo to import in Shopify. When i copy and paste the template in Shopify, the following error appears: "Body is missing the {{ custom_message }} drop.". I've successfully imported the confirmation in Shopify but for some reason I can't do the same with the abandoned cart email. Please can anyone help me to solve this error? I'll be grateful, thanks.

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kimona
Shopify Partner
12 0 1

The {{ custom_message }} tag must appear in notification templates, the Shopify docs mention it here.

This specific error will disappear if you insert the liquid tag {{ custom_message }} in the notification template: most likely wrapped in <p></p> or <td></td> tags, it depends on your template.

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