Facebook Chat (via Facebook Plugin) not appearing on website

Supremooo
New Member
4 0 0

Hi all,

I picked up my chat plugin code from Facebook, followed their instructions how to set it up for Shopify, https://www.facebook.com/business/help/1524587524402327 but the chat button never appears. I tried adding the code in theme.liquid after <body> tag, before </body> tag, after <head> tag and before </head> tag, all to no avail. I would appreciate any help. I'm not sure why Facebook would keep stale instructions on how to set this up for Shopify if it's not working. 

0 Likes
Supremooo
New Member
4 0 0

i'll reply myself and anyone else who may have faced this issue --> you just need to ensure all variations of your domain are added on facebook. then the instructions will work.

0 Likes