Gecko Theme: Why my product video is not showing up on preview?

Tourist
17 0 1

Hi all!

For each product, I have several product images and also one product video. When I preview it, the video doesn’t show up. Only the images are visible. 

anyone knows what‘s the problem here?

Page URL:

https://agradum.com/collections/home/products/led-plug-in-motion-sensor-night-light-adjustable-kids-...

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Hello,

Thank you for your question. 

Please share your store URL, page URL and also password (if your store has one) so we can help you.

Kind regards,
Diego

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Thank you,

Did you add the video to the description? Or as a product image?

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Tourist
17 0 1

I added as a product image.

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In this case I'm afraid that your theme is not compatible with videos. If that is a deal breaker for your business model there are two possible alternatives:

1. Switch to a free theme that is compatible with videos (such as Debut);
2. Hire a Shopify developer to implement this feature onto your current theme.

Kind regards,
Diego

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Tourist
17 0 1

Hi Diego

I see. Thank you for your assistance so far. Have a good day!

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No worries, you too, have a good one.

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