Gift Notes does not working

New Member
3 0 1

Gift note field already added to the Venture Theme.



When people fill in the notes and Gift message section during placing order it does not appear on the actual order. Also it does not appear on the final confirmation they receive from the website either.


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Shopify Partner
4471 670 1397


Welcome to the Shopify community!

Thanks for post

gift message doesn't show up on cart page and checkout page gift message go on to order confirmation email

so, please customer order if not so please give me screen short  

If helpful then please Like and Accept Solution.
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Shopify Staff
Shopify Staff
122 12 23

Hi, @sDgn!


I'm Miles from the Social Care team at Shopify.


I've just done a test on my store using Venture, and can confirm the order notes appeared in the top right-hand corner under "Notes". This will display anything the customer has written in the cart. I've got a screenshot below as an example.



In regards to the notes not appearing in the order confirmations, this is not a built-in feature and would require some custom coding of the order notification in order for it to be displayed. I've done some searching, and have found the below code which seems to have worked:


[{{shop_name}}] Order {{ name }}{% if %} placed by {{ }}{% endif %}{% unless note == blank %} (Notes ) {% endunless %}


If this doesn't work, you may need to ask for the help of a Partner or Expert to help add it into the order confirmation email.


I also took at your site while I was working on this for you, and just wanted to let you know it looks fantastic! You've done a really great job with it. It's super easy to navigate and has all the links for contacting you, about your business and products a customer may look to purchase. Well done!

Miles | Social Care @ Shopify 
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