i failed to run Google Shopping ads because of "Insufficient payment information" as google mention in last 2 emails,
I got a call from google requesting updating two points :
1 - In Cart Page & before checkout ( before user entering email id) > Clearly mention payment methods.
2 - Adding in footer link to Payment methods page.
also i added a note > so user will know total amount + shipping fees.
Than request for review & received the below text :
-------- Start text from google --------
Your Merchant Center account is in violation of the following policies:
Insufficient payment information
Insufficient Payment Info:
Failure to state the methods of payment accepted, or the full expense that a user will bear before and after purchase. This information needs to be clearly and conspicuously stated before checkout.
For more details, please visit https://goo.gl/r1BB2X
Suggestions to fix this issue:
Make sure that before checkout:
-------- End text from google --------
How can i solve it ? is it mandatory to have Online payment ? thanks in advance for your time & effort.
Based on your question, I guess you don't have an online payment.
But yes you are required to offer an online payment method. More info: https://support.google.com/merchants/answer/6363310
You need to have an online payment method and add the payment partners to the footer of your page and the checkout page.
In case you need any assistance with your feed, you can use the Easy Google Shopping Feed app by Adnabu for Shopify. We have this app to reduce your effort while updating your feed to the merchant center.
In case you want to have a demo, you can always request a demo, and we will get back to you.
Hope this helps.