i failed to run Google Shopping ads because of "Insufficient payment information" as google mention in last 2 emails,
I got a call from google requesting updating two points :
1 - In Cart Page & before checkout ( before user entering email id) > Clearly mention payment methods.
2 - Adding in footer link to Payment methods page.
also i added a note > so user will know total amount + shipping fees.
Than request for review & received the below text :
-------- Start text from google --------
Your Merchant Center account is in violation of the following policies:
Insufficient payment information
Insufficient Payment Info:
Failure to state the methods of payment accepted, or the full expense that a user will bear before and after purchase. This information needs to be clearly and conspicuously stated before checkout.
For more details, please visit https://goo.gl/r1BB2X
Suggestions to fix this issue:
Make sure that before checkout:
-------- End text from google --------
How can i solve it ? is it mandatory to have Online payment ? thanks in advance for your time & effort.
Based on your question, I guess you don't have an online payment.
But yes you are required to offer an online payment method. More info: https://support.google.com/merchants/answer/6363310