Home page not displaying correctly on Mobile

biotechstore
Tourist
8 0 1

Hi All - 

 

We are noticing an issue with our home page on mobile - specifically iOS 14.6 (but not iOS lower or android). When you are on iOS 14.6, nothing below the hero images displays - it is an ending scroll of white. On 14.2 or android, it shows up fine. Anyone have any idea what may be happening? We are using the Campe theme and our store is www.mdbioproducts.com. Screen shots below:

 

  

home page on iOS 14.6.jpeg

ihome page on OS 14.2.PNG

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mkamalkayani
Explorer
65 5 5

Hi, 

Sometimes older browsers have issues with new features, therefore workarounds like polyfils are required to make things appear correctly.

Solving these types of bugs requires knowledge of web development, I would suggest hiring someone to fix this.

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biotechstore
Tourist
8 0 1

Thanks - but everything worked fine 3 days ago and now it doesn't. Driving us crazy 

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mkamalkayani
Explorer
65 5 5

Shopify is rolling out new features these days. They are upgrading to Online Store 2.0. This might be the reason. However, this would have more benefits than problems.

Did you notice the new theme editor in your online store? If yes, then you have got the newer version.

May I know which theme are you using? 

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biotechstore
Tourist
8 0 1

yes - we have noticed that and it was about the same time we noticed problems with the mobile view - although they claim that would have nothing to do with it. We are using the Campe theme from themeforest. 

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