How can i get my money back earlier ?

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Tourist
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Hello,

Robin from the Risk Operations Team at Shopify. We are writing to you in regards to your account nicetomeatyouhk.myshopify.com.

We are constantly monitoring businesses we are supporting who are using the Shopify Payments gateway. Your business has been identified as presenting an elevated level of risk for customer disputes that we will be unable to support with Shopify Payments. See the Shopify Payments Terms of Service at Section B.5 and click on your region).

We will transfer your existing payments to you after 90 days, on Oct 28, 2020, but will be unable to accept any additional payments on your behalf through Shopify Payments.

While we sincerely apologize for the inconvenience, you will need to select a new payment gateway in order to continue selling on Shopify. We understand that changing your payment gateway can be a major adjustment, and we are here to guide you through this process as best as we can. There are many options to consider, however we recommend EMB which integrates directly with Shopify - more information can be found here. Authorize.net may also be a solution for your business, more information can be found here.

Alternatively, for a complete list of integrated payment gateway options please have a look here.

Changing payment gateway can be tricky to navigate and we're here to answer any questions you may have about anything in this email. We'll be your best point of contact for everything mentioned here, so we recommend replying back to this email directly. Our Guru team is great for solving more general questions you might have, but when it comes to this we'll have more context and information.

We note that all Shopify merchants are responsible for complying with Shopify’s Terms of Service and Acceptable Use Policy. This includes complying with all applicable laws in your jurisdiction and your customers’ jurisdiction(s).

Thank you,

Robin
Risk Analyst | Shopify

 

Your ticket ID is 18811195.

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