How did you hear about us not always capturing

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I set up the "how did you hear about us" during checkout and it generally works ok on my site. However, in some instances this information doesn't seem to get captured.

When it works it appears under "Additional Details" located just below "Notes" on the order record. When it doesn't work the whole "Additional Details" section is missing.

This seems to be an intermittant problem or it could depend on how the customers checks out. I am not qualified enough to analyse the code to determine this.

Any ideas?