Jason here from Shopify Support. Thank you for reaching out!
This is something Shopify's theme support team can do on your behalf. However, this requires I authenticate the account first to ensure you meet the requirements before I send the request up! If you'd like to go down this road just let me know by reply to this thread and I'd be happy to send you an email to start the process.
All the best,
Thank you for your patience. I've emailed you at your account email. Please reply to the email so I can authenticate you and forward our request to the theme support team. Thank you again!
Of course, I'd love to help out! I've sent an authentication email to your account email. Simply reply there to me and I'll offer instruction for the next step so we can get your request fulfilled. Thanks!
What does it mean to "authenticate the account first to ensure you meet the requirements" mean? I'm having the same issue and would like to know how to change my search results from list to grid view, and would think that it's an easy fix. Why does the account need to be authenticated and how big of a bill is that going to cost?
Thanks for reaching out. It means is we can move the conversation to the email and move forward the request to the theme support on your behalf. If you're on a paid plan, our theme support can help out with some customizations on the Shopify themes, such as this one. Each merchant has one hour with the theme support and it's free of charge. Let me know if you want me to help you forward this request. I'd be happy to reach out to you via email. Thanks!
All the best,
Thanks for the quick reply. Yes, I would like further assistance with this issue and other issues I'm experiencing with Debut. Please email me or reply here at your earliest convenience.
No problem at all. I've sent an email to you with a ticket number #12742721. Kindly reply your theme customization requests directly to me via email there. I'd be happy to forward your requests to the theme support team on your behalf. Thank you so much!