I have recently opned the shopify store. I am using ecomm sold theme for my website. But I have realized that , customer doesn't get an option of order cancellation button in their placed/confirm order if they are under refund duration like amazon or any other e-commerce website.
Is there a way we can do this in shopify as this will reduce a lot stress on online activities related to refund.
I have made an app specifically for this!
The app name is Cancellable (https://apps.shopify.com/cancellable) ,
this app allows customer to cancel order on the order status page :
The app also lets you to add cancellation link on the customer account page, the link will bring customer to the order status page (so that they can see the order items before cancelling) :
You can set the time limit which the customer can cancel after placing order (eg: customer can only cancel an order within 4 hours of placing order)
Hope this helps!