How to add order cancel button or option in customer account order page or history?

rankish3
New Member
3 0 0

Hey Guys, 

I have recently opned the shopify store. I am using ecomm sold theme for my website. But I have realized that , customer doesn't get an option of order cancellation button in their placed/confirm order if they are under refund duration like amazon or any other e-commerce website.

Is there a way we can do this in shopify as this will reduce a lot stress on online activities related to refund.   

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dmwwebartisan
Shopify Partner
5851 1339 1716

HI @rankish3 

Please check the link for help Refunding and canceling orders 

Thanks!

If helpful then please Like and Accept Solution.
Email: dmw.webartisan@gmail.com | Instagram: @dmw.webartisan
Advanced Shopify Page Builder to customize your pages - check here PageFly App
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rankish3
New Member
3 0 0

Well the solution giving was not what I asked for. 

Here is the screenshot of what I meant. 

Just in the below screenshot as you can see there is the first order is diapers. And there is an button available for customers to return. Is that thing also possible with shopify? 

rankish3_0-1596191091632.png

 

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Elmarelmar
New Member
2 0 0

Hi,

If you found the solution,

I'm also intersted.

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Antonkalin
New Member
3 0 0

Would love to know this two

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soulchild37
Excursionist
26 1 1

Hi rankish3,

I have made an app specifically for this! 

The app name is Cancellable (https://apps.shopify.com/cancellable) , 

this app allows customer to cancel order on the order status page : 
reason1.png

The app also lets you to add cancellation link on the customer account page, the link will bring customer to the order status page (so that they can see the order items before cancelling) :
account.png

You can set the time limit which the customer can cancel after placing order (eg: customer can only cancel an order within 4 hours of placing order)

time limit.png

Hope this helps!

Regards,

Axel

 

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