How to remove the old product review template from site

[MaryLC]

I recently switched to a new product review app (helpful crowd) from Shopify reviews app, and though I imported the reviews, uninstalled the Shopify review app the section under my product still contains the old Shopify review template (where it says Customer Reviews no reviews yet) in addition to the new review template (the imported reviews). I can't find the widget or embedded code within my product page. Not sure how to remove it. Any suggestions would be helpful. See below. 

[KetanKumar · Accepted solution]

@MaryLC 

Thanks for the store URL.

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.

#shopify-product-reviews {
    display: none;
} 

[KetanKumar]

Hello, @MaryLC 

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

[MaryLC]

www.LovingCulture.com

[KetanKumar · Accepted solution]

@MaryLC 

Thanks for the store URL.

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.

#shopify-product-reviews {
    display: none;
} 

[MaryLC]

Thank you so much! It worked! 

[KetanKumar · Accepted solution]

Hello, @MaryLC 

Thanks for your support and compliments.

[TruebyQ]

Hello, 

I'm having the same problem.  Unable to remove the customer reviews from the product pages.  I have uninstalled the third party app, 

[KetanKumar]

@TruebyQ 

Welcome to the Shopify community!
and Thanks for your question.

Please share your site URL,
So I will check and provide a solution here.

[TruebyQ]

www.truebyq.com

[KetanKumar]

@TruebyQ 

Thanks for it 

i have check this store product page but sorry i can't see any review section can you please show me

[TruebyQ]

Hello,

I’m not able to post the screenshot, but if you click on shop on my website it will bring you to the product page where the customer reviews are shown. Hope this helps.

[KetanKumar]

@TruebyQ 

Yes, i have already try but doesn't show

[TruebyQ]

Here is the actual link on my site where I’m seeing one of customer reviews.
https://truebyq.com/collections/bath-foot-soak

[KetanKumar]

@TruebyQ 

Thanks for the details 

1. Go to Online Store->Theme->Edit code
2. Asset->/timber.scss.liquid->paste below code at the bottom of the file.

.spr-container {display: none;}

[TruebyQ]

It worked!!! Thank you very much!

[KetanKumar]

@TruebyQ 

Thanks for feedback and support.

[Natz]

Hello I have the same problem. 

https://ido-luxe.com/products/luxury-cute-oval-heart-shaped-tempered-glass-phone-case

This is my site. Thanks

[KetanKumar]

@Natz 

Thanks for post

i can see only one review section can you please let me now which section do you have hide? 

[Natz]

Hello thank you for your response. I figure it out, I removed my other review apps and it seems to be working now. Thank you for your response.

[KetanKumar]

@Natz 

Thanks for your update.

[Daosbox]

@KetanKumar please help me too. My site is www.sapoallnatural.com

[KetanKumar]

@Daosbox 

oh sorry for that issue can you please share screenshot bcz i can see this view

[Daosbox]

Thanks for your time. Please see screen shot below

[eye-candy]

Hi could you help me remove the review from my site its driving me crazy

[KetanKumar]

@eye-candy 

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

[eye-candy]

www.eye-candy.life
There are 2 reviews on product page i want the red one to stay and the other one to go ..

[KetanKumar]

@eye-candy 

Thanks for store URL

sorry but it's password protect.

[Ati2]

Hi, I'm having similar issue. I uninstalled the shopify review app, but the review tab is still there, just does not show any reviews. How can I get rid of that tab and how to remove the code from my template as it may make my site slow? Thank you. 

WWW.LYRRA.COM

[KetanKumar]

@Ati2 

sorry

[Ati2]

Hi, Sorry about that. Could you please try this one:

lyrra.com

Thank you. 

[KetanKumar]

@Ati2 

can you please share issue image so i will guide 

[Ati2]

Sure! I need to remove the review tab. I have already removed the shopify review app, but it did not remove this tab. 

[KetanKumar]

@Ati2 

thanks for more details 

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.css ->paste below code at the bottom of the file.
this code apply for after 5 - 6 second

.collapsible-content+.collapsible-trigger-btn--borders {
display: none;
}

[Patricia08]

Can you please help me too?

I'm trying to remove the Shopify reviews in my prduct pages on Supply theme because I have another app for reviews already it looks terrible to have an app that says no reviews and right at bottom another saying there is 🙂

shopaholicdreams.com

Thank you so much!

[KetanKumar]

@Patricia08 

yes sure let me know which one can i remove please share issue image?

[Deeh09]

Im having the same issue. Im using a third party review app and the shopify review section will not delete with this code.

website : botanicalbodee.myshopify.com

[NileshTejani]

#shopify-product-reviews{display:none !important}

@Deeh09 Then add above css  on theme.scss.css

[KetanKumar]

@Deeh09 

yes, please try this code

1. Go to Online Store->Theme->Edit code
2. Asset->/theme.scss.liquid->paste below code at the bottom of the file.

#shopify-product-reviews {
    display: none !important;
}

[Deeh09]

Hi, I tried that and it still has not gone away. Im trying to get the first "review" section removed, the second one is a third party application.

Now I have this error pop up .

[KetanKumar]

@Deeh09 

can you please provide which one removed? also please check theme customization product page product section may be allow this option enable / disable 

[Deeh09]

Neither one was removed. I want the top one removed. Also i know the error is in the theme but how do I pin point where exactly? Is there a customer support number? 

[KetanKumar]

@Deeh09 

you have just give me proper section screenshot so i will guide that part 

[Deeh09]

I was able to fix the error message , however i still cant remove the first customer review section.

[KetanKumar]

@Deeh09 

please confirm!

[Deeh09]

Yes

[KetanKumar]

@Deeh09 

great thanks 

can you please share your product page product section code so i will check and update code

[vacationgrabs]

Hi! Please help me with this issue too. Under Assets: I only have the ones shown at the bottom, none that say theme.scss... The empty reviews are showing up on my homepage and collection pages.

vacationgrabs.com

 

 

[KetanKumar]

@vacationgrabs 

yes, please add this code
1. Go to Online Store->Theme->Edit code
2. Asset->/base.css ->paste below code at the bottom of the file.

.card-information a.asrv-star-widget {
    display: none !important;
}

[vacationgrabs]

It worked! You are amazing! Thank you so much. 😍 

[KetanKumar]

@vacationgrabs 

its my pleasure to help us