How to upload an image to products section when it's clearly under 20 MB

Highlighted
New Member
1 0 0

Does anyone know how to do this? Is there an internal bug?

 

I tried to resize and reformat multiple times but it's still saying the file is too large and exceeds 20MB.

 

Please help!

0 Likes
Highlighted
Shopify Partner
833 127 141

It's probably saying your image is bigger than 20 Megapixels, check the image's resolution and make sure it's not something like 5000x5000 or a huge number. Result of the multiplication should not be bigger than 20,000,0000.

- Did we solve your issue? Like & Mark As Solution to help the community
- Should you need any direct help: contact@jhkconsultancy.com
K&J
0 Likes