I can not upload the design on Shopify. Does anyone have this problem before?

New Member
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Shopify Expert
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Hi @dunganh154 

Which theme you are uploading in shopify store? 

have you purchased from theme store?  

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Shopify Staff
Shopify Staff
321 45 54

Hi, @dunganh154,

Hank here from Shopify.

Are you trying to upload a theme? Or is it in relation to an app that you are receiving the message?


If it is relating to a theme, where did you purchase the theme? Also is the same issue happening for you when using incognito mode?


If you can tell me a bit more information, I can take a closer look at this for you.


All the best, Hank

Hank | Social Care @ Shopify 
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