Julie here from Shopify Support.
Thanks for the screenshot. Are you referring to the 'Powered by Tidio' logo? If this is the case, I actually got in touch with the Tidio team (you can access their live chat here) regarding this request to see if this is possible.
While they stated that they are not currently offering a fully white-label product, they did mention that they can remove the 'Powered by Tidio' branding as an extra request for their customers who are on a paid plan of at least $55/mo.
If this is something you'd like to take advantage of, or if you have any further questions specifically relating to the app, then you can always reach out to them via the live chat widget on their website or through the Support section of their app page.
I hope this helps!
Julie | Social Care @ Shopify
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